6–8 October 2026 | Cologne
DSAG Annual Congress 2026 – Autonomous CX doesn't start with AI.
Together with Döhler Group, we'll show what actually matters before you roll out SAP Sales & Service Cloud V2 globally.
Our joint session with Döhler at this year's Annual Congress
Laying the groundwork for autonomous CX
Inside Döhler’s global Sales & Service Cloud V2 and ESM rollout.
SAP has set out its vision for autonomous CX. The real question is what it runs on — because bolting AI features onto years of accumulated legacy won’t get you there. Döhler sorted out architecture, data and processes first.
Hendrik Hirsekorn and Rasim Özkan walk through two projects that ran side by side: moving 3,000 CRM users onto Sales & Service Cloud V2 worldwide, and rolling out SAP ESM for internal services. An honest account of what worked and what didn’t — with a live look at the system.
Döhler Group
Hendrik Hirsekorn
Manager IT Business Solutions Commercial
Solvia Digital Solutions
Rasim Özkan
Manager SAP CX
When
Thursday, 8 October 2026
10:45–11:30 CEST
Where
Room O
Confex, Level 2 · Customer Experience track
Finding the room
Meet us in Cologne
Book a slot with us at the DSAG Annual Congress 2026 and let’s talk about what’s on your agenda.
