The Solvia CX-Summit 2026 was a massive success!
Please note: This event will be held in German langauge
More than just an event.
Those who understand trends plan IT projects in a future‑proof way, adopt innovations faster and realize strategic advantages. That’s exactly what the Solvia CX Summit 2026 is about: a day full of insights, innovation and real‑world best practices.
Meet the delivery experts behind the largest SAP CX migration project and exchange ideas with specialists from Solvia Digital Solutions, Döhler and SAP on your specific questions around SAP Sales Cloud, SAP Service Cloud and the Customer Experience Platform.
These were the highlights of the CX-Summit 2026
Deep Dive Döhler
From strategy to go‑live: Learnings from the Döhler transformation – concrete, transferable, measurable.
Peer networking
Meet senior managers from Sales and IT – a decision‑maker level exchange focused on real project experience.
SAP roadmap
Hear directly from SAP about the future of SAP Sales Cloud and SAP Service Cloud (V2).
Real AI Use Cases
Discover exciting AI use cases that successfully drove transformation and ensured greater productivity.
09:00 a.m. | Check-in
Introducing the team: Colleagues from Solvia, Döhler and SAP welcome you to the Solvia CX Summit 2026. Get to know us and find out what you can expect from the day.
Döhler, SAP & Solvia
Gain exclusive insights into the strategic direction and upcoming innovations of SAP Sales & Service Cloud V2. The focus: Modern architecture, AI-powered automation and seamless integration.
Christian Blattgerste, Head of Customer Advisory CX – SAP
See how Döhler is achieving measurable business impact with SAP Sales & Service Cloud V2. Optimized processes, higher productivity and an improved customer experience are driving the company’s success.
Frank Peter, Head of Sales Area DACH – Döhler Group
Michelle Emmerich, Teamlead Sales Excellence – Döhler Group
11:00 a.m. | Networking Break
Learn how Döhler and Solvia jointly shaped a successful CX transformation. Clear goals, a partnership-based approach and modern AI applications have created a solid foundation for sustainable growth.
Pierre Wiese, Head of Business Applications Commercial – Döhler Group
Rasim Özkan, Manager SAP CX – Solvia
12:30 p.m. | Lunch Break & Networking
Discover how the AI assistant Donna is transforming sales. Natively integrated with SAP Sales Cloud (V1 & V2), Donna delivers smart briefings and fully automates CRM updates. The result: 100% customer focus and increased revenue.
Laurens Ernots, Enterprise Account Executive – Donna
The shift from V1 to V2 opens up major opportunities – but also brings complex challenges. In this track, Solvia walks you through the most important success factors for a successful migration, shares real project insights and gives hands-on recommendations for a safe and efficient transition.
Hendrik Hirsekorn, Manager IT Business Solutions Commercial – Döhler Group
Rasim Özkan, Manager SAP CX – Solvia
02:45 p.m. | Networking Break
Discuss your individual opportunities and challenges on the road to V2 and how companies can benefit from it. Exchange ideas with experts and other participants and receive concrete recommendations for your next project steps.
Christian Blattgerste, Head of Customer Advisory CX – SAP
Wolfgang Wagner, Manager Business Development – Solvia
Döhler, SAP & Solvia
