SAP Activate – Accelerated by SOLVIA

The Objective: Define strategic value and project scope.

While this phase often remains theoretical in a classic approach, with SOLVIA it becomes tangible.

• The SOLVIA Touch: Instead of abstract slides, we use a SOLVIA demo tenant with industry-specific data. This allows you to validate the look, feel and functionality of your future SAP CX solution from day one.

• Key Activities:
  • Strategic kick-off and scoping of your CX roadmap.
  • Value-driver workshops to identify KPIs (e.g., “reducing ticket resolution time by 20%”).
  • Set-up of free test environment and initial “look & feel” sessions.
• Outcomes & Benefits:
  • Deliverable: A clearly defined strategic CX roadmap and measurable KPIs.
  • Business Value: Risk reduction. All stakeholders see exactly what they will get, eliminating false expectations.

The Objective: Project initiation and environment setup.

We apply best practices from 40+ SAP CX implementations to proactively prevent delays and ensure a seamless go-live.

• The SOLVIA Touch: We bring a “project-in-a-box” starter kit. This includes predefined project plans, team structures, and technical checklists specifically tailored for SAP CX integrations (e.g. with S/4HANA).

• Key Activities:
  • Onboarding and enablement of the project team.
  • Provisioning of development and demo environments.
  • Kick-off 2.0: A workshop focused on change management and user adoption, not just timelines.
• Outcomes & Benefits:
  • Deliverable: A fully mobilized project team, a ready-to-use technical environment, and a change management plan.
  • Business Value: An immediate project start. No time wasted recreating project plans – the team is productive from day one.

The Objective: Solution design based on best practices.

We deliberately avoid designing on a “blank sheet of paper”.

• The SOLVIA Touch: We run “live solution design” workshops. Using a preconfigured live system, we can demonstrate standard scenarios such as lead-to-cash right away. We document necessary deviations in order to keep the focus on business value.

• Key Activities:
  • Fit-to-standard workshops focused on SAP CX capabilities.
  • Identification of delta requirements (gaps).
  • Definition of the integration strategy (CPI/BTP) and the data migration scope.

• Outcomes & Benefits:
  • Deliverable: A validated solution design and a backlog of delta requirements.
  • Business Value: Accelerated decision making. Visualizing processes in a live system is three times faster than reviewing theoretical concepts, and minimizes costly custom code (Lower TCO).

The Objective: Build, Test, and Integrate. This is where the real value is created. We work in short, agile sprints to deliver results incrementally.

• The SOLVIA Touch: We validate continuously. After each sprint, you get access to the system. In addition, our experts perform early test migrations to ensure data quality is secured well before go-live.

• Key Activities:
  • Sprint Cycles: Configuration and development in sprint cycles of 2 to 4 weeks.
  • Integration: Connecting Sales & Service Cloud V2 to your ERP backend (S/4HANA, ECC) using standard iFlows and SOLVIA extensions.
  • Key User Training: Train-the-trainer approach directly in the configured system.
• Outcomes & Benefits:
  • Deliverable: A fully configured system, verified data quality and trained key users.
  • Business Value: Transparency and control. Agile sprints eliminate the “black box” risk. Early test migrations ensure trustworthy data at Go-live.

The Objective: Cutover and Go-Live. The system switch is critical. We reduce complexity to what really matters and ensure a smooth, disruption‑free process.

• The SOLVIA Touch: We use a dedicated cutover cockpit. This detailed runbook is based on our extensive project experience. We define exactly in which sequence data is loaded, interfaces are activated and users are enabled in order to avoid conflicts.

• Key Activities:
  • Final User Acceptance Tests (UAT).
  • Production system cutover and data migration (final load).
  • Go-live support and “hypercare” planning.
• Outcomes & Benefits:
  • Deliverable: Signed-off UAT, successful data load, and a productive live  system.
  • Business Value: Business Continuity. A structured transition means minimal downtime and a stress-free start for your operations team.

The Objective: Adoption and optimization.

The Go-live is not the finish line, but the starting point for continuous innovation and growth.

• The SOLVIA Touch: We offer “innovation release reviews.” As an SAP partner, we get early insights into upcoming releases. We analyze new versions and specifically recommend features (e.g., AI capabilities, new widgets) that add value to your specific system landscape.

• Key Activities:
  • Hypercare support (intensive support during the first 4 weeks).
  • Transition to Application Management Services (AMS).
  • Quarterly release management and continuous improvement.

• Outcomes & Benefits:
  • Deliverable: Stabilized operations and a long-term innovation roadmap.
  • Business Value: Sustainable ROI. Your system evolves with the market, ensuring high user adoption and competitive advantage through new features.