Process transformation in the chemical industry

Standardising processes for customer‑centric growth

How Yiğitoğlu Kimya transformed fragmented data and siloed business units into an agile, integrated SAP landscape

The chemical industry demands the highest safety standards, end‑to‑end traceability and, at the same time, greater agility. However, legacy data silos and complex sales structures were slowing Yiğitoğlu down on its path to further growth.

In this case study, you’ll learn how the market leader used a single source of truth to gain full transparency across the entire value chain and to significantly reduce its time‑to‑service.

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A long-established family business

About Yiğitoğlu Kimya

Since 1986, Yiğitoğlu has been serving industrial customers across a wide range of sectors. With a strong reputation for quality and technical expertise, the company supports industries that process chemical raw materials, with a consistent focus on the highest levels of reliability and quality.

Industry: Chemicals(Professional cleaning products)
Headquarters: Istanbul, Turkey
Employees: 350+

The starting point

Mastering industry complexity

Strict regulations and operational bottlenecks required a fundamental modernization of the system landscape.

Scattered data

Information was spread across different systems, preventing a unified view of customers and processes.

Different sales models

Two business units were operating with their own processes, without shared standards or consistent governance.

Strict requirements

Regulatory requirements and industry‑specific demands collided with inefficient, manual processes.

Integrated architecture

Front-office meets back-office

Together with Solvia, Yiğitoğlu implemented a cloud solution that enables consistent processes across all departments.

SAP Sales & Service Cloud

Mapping the complete customer journey – from first contact through after-sales service – on a single platform.

SAP S/4HANA Public Cloud

A robust backend for synchronized data flows and full transparency (single source of truth).

SAP Analytics Cloud

Integrated dashboards with powerful analytics capabilities for better decisions and comprehensive performance tracking.

Key Performance Indicators

Measurable benefits of digitalisation

Consolidating onto a single platform delivers clear facts and tangible efficiency gains.

Faster processing

In service through optimized workflows.

Degrees

Complete visibility of customer history and interactions.

Transparency

Across the entire value chain in real-time.

Management Statement

One platform for all teams

How the integrated system landscape sustainably improved collaboration.

Before the transformation, data was scattered across different systems. Now, automation and real-time analytics empower us to respond to customer needs instantly – this is a huge leap in agility and control.

Sertan Şahin

IT-Manager, Yiğitoğlu

Deep Dive

Realized value & architecture

Gain insights into the business value achieved and the underlying system landscape.

Learn more about the benefits of a seamlessly integrated cloud solution for front and back office with SAP Sales & Service Cloud and SAP S/4HANA Public Cloud.