Raising the bar for your SAP CX transformation.

SAP Customer Experience (SAP CX) is the Customer Experience Platform by SAP.

With SAP CX, you connect marketing, sales, e-commerce, and service along the customer journey in unprecedented ways – for a consistent customer experience across all channels.

Who benefits most from SAP CX?

• Sales teams wanting to identify opportunities faster, manage quotes, and ensure pipeline transparency
• Service teams aiming to process tickets efficiently and resolve customer issues faster
• Customer Experience & Digital teams looking to unify cross-channel processes
• IT teams requiring an integrated system with flexible extensibility and high stability

Typical benefits of an SAP Customer Experience Platform

• Scalability as business models grow or evolve
• Increased speed in sales and service processes
• Better data foundation for decision-making (fewer silos, more transparency)
• Higher user adoption due to clearer processes and intuitive interfaces

Typical Use Cases

• Lead and opportunity management with SAP Sales Cloud
• Omnichannel service and case management in SAP Service Cloud
• Unified customer processes – from first contact to long-term retention
• Automation and AI support for standard tasks (e.g., Next Best Action)

We focus on rapid “Time-to-Value”:

• Enterprise projects: between 3 and 12 months (depending on complexity and integration requirements).
• Stand-alone solutions: Implementation in just a few weeks thanks to starter packages.

We provide a project manager alongside specialized consultants. Your advantage: A dedicated, English-speaking Engagement Lead coordinates all local and international teams as a central interface – ensuring smooth operations and avoiding communication gaps.

Put simply: In six phases, we guide you systematically through the entire process – from analysis and go-live through to ongoing optimization.

In practice, we analyze your processes, build a prototype (MVP), and implement the solution in review-based sprints. Before go-live, we run user acceptance tests (UAT) and conduct end-user training. Afterwards, we stay at your side with close support and ongoing optimization.

We combine industry experience with technological expertise and agility. The successful migration for Döhler – one of the most complex projects worldwide – has equipped us with profound know-how for secure, efficient, and scalable transformations. We apply this knowledge to make your SAP migration smooth and future-proof.

The user interface is intuitively designed and enables rapid onboarding. This ensures high user adoption and reduces training efforts to a minimum.

With a modern microservices architecture and out-of-the-box AI capabilities, they optimize your marketing, sales, and service processes. You benefit from high system performance as well as from the ease of extending your solution via the SAP Business Technology Platform (BTP).

A significant upgrade in efficiency and user experience:

• High-Performance & UX: Highly-performance CRM system with a user-friendly interface.
• AI & Automation: Sales and service automation powered by Machine Learning and AI agents.
• Clean Core: Business-friendly extensions without deep programming skills (Low-Code/No-Code) while preserving the SAP standard solution.
• Integration: Out-of-the-box standard integrations with numerous SAP products.
• Speed: Rapid migration and implementation timelines thanks to Solvia’s extensive experience.

We proactively address four key focus areas. Our Readiness Check helps you assess these topics at an early stage:

• Customizations: Existing V1 extensions need to be future-proofed by being recreated via Low-Code/No-Code or side-by-side on SAP BTP.
• Data Quality: Thorough data cleansing is required to remove duplicates and establish the foundation for powerful AI features.
• Integration: Deeper integration scenarios with S/4HANA and other SAP products need to be replanned and implemented.
• AI Capabilities: New opportunities such as Gen AI require adapted processes and targeted team enablement. Our approach: We quickly equip your teams to use AI productively, so new capabilities can be deployed without delay – for maximum efficiency and fast time-to-value.

We safeguard your investments: Using our Solvia-migration tools, we transfer your existing custom code efficiently and without loss into the new V2 environment. Thanks to our close collaboration with SAP and early access to new technologies and tools, we ensure innovation readiness, full SAP standard compliance, and a risk-free migration.