{"id":1969,"date":"2026-01-13T14:32:12","date_gmt":"2026-01-13T13:32:12","guid":{"rendered":"https:\/\/cx.solviads.com\/?page_id=1969"},"modified":"2026-03-05T13:50:44","modified_gmt":"2026-03-05T12:50:44","slug":"dohler","status":"publish","type":"page","link":"https:\/\/cx.solviads.com\/en\/case-studies\/dohler\/","title":{"rendered":"D\u00f6hler"},"content":{"rendered":"\r\n<section id=\"block_8b7b9ca8178ba2f75125747eb5d46c32\" class=\"mv-text\">\r\n    \r\n    <div class=\"mv-text__inner-container mv-inner-container mv-container-width-default\">\r\n\r\n        \r\n                    <div class=\"mv-text__headline-wrapper\">\r\n\r\n                \r\n                <div class=\"mv-text__headline mv-headline mv-headline--style-display-2 mv-headline--align-left\">\r\n\r\n                                            <span class=\"mv-headline__overline\">\r\n                            Closer to customers through innovation                        <\/span>\r\n                    \r\n                                            <h1 class=\"mv-headline__headline\">\r\n                            The world\u2019s largest SAP Sales &amp; Service Cloud migration to V2                        <\/h1>\r\n                    \r\n                                            <div class=\"mv-headline__subline\">\r\n                            Discover how D\u00f6hler was able to lift sales and service performance to a new level.                        <\/div>\r\n                    \r\n                <\/div>\r\n\r\n            <\/div>\r\n        \r\n\r\n                    <div class=\"mv-text__content-wrapper mv-headline\">\r\n                <p>In the food and beverage industry, speed and scalability are the currency of success. But what happens when legacy systems become a brake on innovation? This case study shows why global market leader D\u00f6hler decided on a fundamental transformation \u2013 and how Solvia supported this journey as a strategic partner.<\/p>\n            <\/div>\r\n        \r\n\r\n                                <div class=\"mv-text__button-wrapper mv-text__button-wrapper--align-left\">\r\n                <a href=\"https:\/\/cx.solviads.com\/en\/gated\/doehler-case-study\/\"\r\n                   class=\"mv-text__button mv-button mv-button--accent\"\r\n                   target=\"_self\"\r\n                   >\r\n                    Download Case Study                <\/a>\r\n            <\/div>\r\n        \r\n    \r\n        \r\n    <\/div>\r\n<\/section>\n\n\r\n<section id=\"block_fc608aa512f9c5aed42ab52ccb793b4e\" class=\"mv-text-image\">\r\n    \r\n    <div class=\"mv-text-image__inner-container mv-inner-container mv-container-width-default mv-text-image__inner-container--img-right mv-text-image__inner-container--valign-center mv-text-image__inner-container--img-size-full\">\r\n\r\n        <div class=\"mv-text-image__text-column\">\r\n            \r\n                            <div class=\"mv-text-image__headline-wrapper\">\r\n\r\n                    \r\n                    <div class=\"mv-text-image__headline mv-headline mv-headline--style-h2 mv-headline--align-left\">\r\n                                                    <span class=\"mv-headline__overline\">Global Player<\/span>\r\n                        \r\n                                                    <h2 class=\"mv-headline__headline\">About D\u00f6hler Group<\/h2>\r\n                        \r\n                                            <\/div>\r\n\r\n                <\/div>\r\n            \r\n            \r\n                            <div class=\"mv-text-image__content-wrapper\">\r\n                    <p>D\u00f6hler is a global leader in manufacturing, marketing and supplying technology-based natural ingredients and integrated solutions. With over 9,500 employees in more than 130 countries, the company continuously drives digital innovation.<\/p>\n<ul>\n<li><strong>Industry<\/strong>: Consumer goods (Food &amp; Beverage)<\/li>\n<li><strong>Revenue:<\/strong>\u00a0&gt; \u20ac3,5 Bn<\/li>\n<li><strong>Employees:<\/strong>\u00a09.500+<\/li>\n<li><strong>Headquarters:<\/strong>\u00a0Darmstadt, Germany<\/li>\n<\/ul>\n                <\/div>\r\n            \r\n            \r\n            \r\n        <\/div>\r\n\r\n        <div class=\"mv-text-image__image-column\">\r\n                            <img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"411\" src=\"https:\/\/cx.solviads.com\/app\/uploads\/teaser-doehler-cx.jpg\" class=\"mv-text-image__image\" alt=\"\" srcset=\"https:\/\/cx.solviads.com\/app\/uploads\/teaser-doehler-cx.jpg 720w, https:\/\/cx.solviads.com\/app\/uploads\/teaser-doehler-cx-300x171.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/>                    <\/div>\r\n\r\n    <\/div>\r\n<\/section>\n\n\r\n<section class=\"mv-feature-grid\">\r\n    <div class=\"mv-feature-grid__inner-container mv-inner-container mv-container-width-default\">\r\n\r\n                                <div class=\"mv-feature-grid__main-headline-wrapper\">\r\n                <div class=\"mv-feature-grid__main-headline mv-headline mv-headline--style-h2 mv-headline--align-center\">\r\n                                            <span class=\"mv-headline__overline\">The starting point<\/span>\r\n                                                                <h2 class=\"mv-headline__headline\">When complexity becomes a barrier<\/h2>\r\n                                                                <div class=\"mv-headline__subline\">Historically grown processes and disparate systems were slowing down efficiency.<\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n        \r\n                    <div class=\"mv-feature-grid__items-wrapper\">\r\n                                                        <div class=\"mv-feature-grid__item mv-item-align-center\">\r\n                        <div class=\"mv-feature-grid__item-icon-wrap\">\r\n                                                            <img decoding=\"async\" src=\"https:\/\/cx.solviads.com\/app\/uploads\/network.svg\" alt=\"\" class=\"mv-feature-grid__item-icon-svg\" \/>\r\n                                                    <\/div>\r\n\r\n                        <div class=\"mv-feature-grid__item-content-wrap\">\r\n                                                            <div class=\"mv-feature-grid__item-headline mv-headline mv-headline--style-h4 mv-headline--align-center\">\r\n                                                                                                                <div class=\"mv-headline__headline\">Complex customer structures<\/div>\r\n                                                                                                        <\/div>\r\n                                                        \r\n                                                            <div class=\"mv-feature-grid__item-text\">\r\n                                    <p>Managing global key accounts across regions and partner networks.<\/p>\n                                <\/div>\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                                                        <div class=\"mv-feature-grid__item mv-item-align-center\">\r\n                        <div class=\"mv-feature-grid__item-icon-wrap\">\r\n                                                            <img decoding=\"async\" src=\"https:\/\/cx.solviads.com\/app\/uploads\/ban.svg\" alt=\"\" class=\"mv-feature-grid__item-icon-svg\" \/>\r\n                                                    <\/div>\r\n\r\n                        <div class=\"mv-feature-grid__item-content-wrap\">\r\n                                                            <div class=\"mv-feature-grid__item-headline mv-headline mv-headline--style-h4 mv-headline--align-center\">\r\n                                                                                                                <div class=\"mv-headline__headline\">Pressure to innovate<\/div>\r\n                                                                                                        <\/div>\r\n                                                        \r\n                                                            <div class=\"mv-feature-grid__item-text\">\r\n                                    <p>Thousands of sample and product requests demanded faster, scalable processes.<\/p>\n                                <\/div>\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                                                        <div class=\"mv-feature-grid__item mv-item-align-center\">\r\n                        <div class=\"mv-feature-grid__item-icon-wrap\">\r\n                                                            <img decoding=\"async\" src=\"https:\/\/cx.solviads.com\/app\/uploads\/link-crossed.svg\" alt=\"\" class=\"mv-feature-grid__item-icon-svg\" \/>\r\n                                                    <\/div>\r\n\r\n                        <div class=\"mv-feature-grid__item-content-wrap\">\r\n                                                            <div class=\"mv-feature-grid__item-headline mv-headline mv-headline--style-h4 mv-headline--align-center\">\r\n                                                                                                                <div class=\"mv-headline__headline\">Lack of end-to-end processes<\/div>\r\n                                                                                                        <\/div>\r\n                                                        \r\n                                                            <div class=\"mv-feature-grid__item-text\">\r\n                                    <p>Regional differences and manual coordination slowed down sales and service.<\/p>\n                                <\/div>\r\n                                                    <\/div>\r\n\r\n                                            <\/div>\r\n                            <\/div>\r\n            <\/div>\r\n<\/section>\n\n\r\n<section id=\"block_1fa0525536111abab136fa8449d2c67d\" class=\"mv-text mv-spacing-bottom-xl\">\r\n    \r\n    <div class=\"mv-text__inner-container mv-inner-container mv-container-width-default\">\r\n\r\n        \r\n                    <div class=\"mv-text__headline-wrapper\">\r\n\r\n                \r\n                <div class=\"mv-text__headline mv-headline mv-headline--style-h2 mv-headline--align-center\">\r\n\r\n                                            <span class=\"mv-headline__overline\">\r\n                            The Solution                        <\/span>\r\n                    \r\n                                            <h2 class=\"mv-headline__headline\">\r\n                            A clear \u201adigital-first\u2018 strategy                        <\/h2>\r\n                    \r\n                                            <div class=\"mv-headline__subline\">\r\n                            Together with Solvia, D\u00f6hler chose a future\u2011ready cloud architecture.                        <\/div>\r\n                    \r\n                <\/div>\r\n\r\n            <\/div>\r\n        \r\n\r\n        \r\n\r\n        \r\n    \r\n        \r\n    <\/div>\r\n<\/section>\n\n\n<div class=\"mv-content-grid-wrapper\">\n    <div  class=\"mv-content-grid mv-grid-layout-33-33-33 mv-grid-gap-default mv-grid-align-start\">\n        <div class=\"mv-inner-container mv-container-width-default\">\n            <div class=\"mv-content-grid__inner\">\n                <div class=\"acf-innerblocks-container\">\n\r\n<section id=\"block_48d8f5f7ecf38f09ad4dfacf3e6297fe\" class=\"mv-text\">\r\n    \r\n    <div class=\"mv-text__inner-container mv-inner-container mv-container-width-default\">\r\n\r\n        \r\n                    <div class=\"mv-text__headline-wrapper\">\r\n\r\n                \r\n                <div class=\"mv-text__headline mv-headline mv-headline--style-h4 mv-headline--align-center\">\r\n\r\n                    \r\n                                            <h3 class=\"mv-headline__headline\">\r\n                            SAP Sales &amp; Service Cloud V2                        <\/h3>\r\n                    \r\n                    \r\n                <\/div>\r\n\r\n            <\/div>\r\n        \r\n\r\n                    <div class=\"mv-text__content-wrapper mv-headline\">\r\n                <p style=\"text-align: center\">The core of the global front\u2011office transformation.<\/p>\n            <\/div>\r\n        \r\n\r\n        \r\n    \r\n        \r\n    <\/div>\r\n<\/section>\n\n\r\n<section id=\"block_4d0ab657dccc9ee28cfcffc13d8b3349\" class=\"mv-text\">\r\n    \r\n    <div class=\"mv-text__inner-container mv-inner-container mv-container-width-default\">\r\n\r\n        \r\n                    <div class=\"mv-text__headline-wrapper\">\r\n\r\n                \r\n                <div class=\"mv-text__headline mv-headline mv-headline--style-h4 mv-headline--align-center\">\r\n\r\n                    \r\n                                            <h3 class=\"mv-headline__headline\">\r\n                            SAP S\/4HANA Integration                        <\/h3>\r\n                    \r\n                    \r\n                <\/div>\r\n\r\n            <\/div>\r\n        \r\n\r\n                    <div class=\"mv-text__content-wrapper mv-headline\">\r\n                <p style=\"text-align: center\">Seamless connectivity for end\u2011to\u2011end data consistency.<\/p>\n            <\/div>\r\n        \r\n\r\n        \r\n    \r\n        \r\n    <\/div>\r\n<\/section>\n\n\r\n<section id=\"block_9a080158e1b8df3bc88dc0f7b6d1fca0\" class=\"mv-text\">\r\n    \r\n    <div class=\"mv-text__inner-container mv-inner-container mv-container-width-default\">\r\n\r\n        \r\n                    <div class=\"mv-text__headline-wrapper\">\r\n\r\n                \r\n                <div class=\"mv-text__headline mv-headline mv-headline--style-h4 mv-headline--align-center\">\r\n\r\n                    \r\n                                            <h3 class=\"mv-headline__headline\">\r\n                            SAP CX AI Toolkit &amp; SAP Joule                        <\/h3>\r\n                    \r\n                    \r\n                <\/div>\r\n\r\n            <\/div>\r\n        \r\n\r\n                    <div class=\"mv-text__content-wrapper mv-headline\">\r\n                <p style=\"text-align: center\">Process automation and conversational AI for higher productivity.<\/p>\n            <\/div>\r\n        \r\n\r\n        \r\n    \r\n        \r\n    <\/div>\r\n<\/section>\n<\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\r\n<section id=\"block_4c566a3e105999a35e14440b5b9cb3f8\" class=\"mv-text mv-spacing-bottom-none\">\r\n    \r\n    <div class=\"mv-text__inner-container mv-inner-container mv-container-width-default\">\r\n\r\n        \r\n                    <div class=\"mv-text__headline-wrapper\">\r\n\r\n                \r\n                <div class=\"mv-text__headline mv-headline mv-headline--style-h2 mv-headline--align-center\">\r\n\r\n                                            <span class=\"mv-headline__overline\">\r\n                            Key Performance Indicators                        <\/span>\r\n                    \r\n                                            <h2 class=\"mv-headline__headline\">\r\n                            Measurable outcomes of the transformation                        <\/h2>\r\n                    \r\n                                            <div class=\"mv-headline__subline\">\r\n                            The new platform delivers impressive results:<br \/>\r\nMore efficiency, lower costs, and strong user adoption.                         <\/div>\r\n                    \r\n                <\/div>\r\n\r\n            <\/div>\r\n        \r\n\r\n        \r\n\r\n        \r\n    \r\n        \r\n    <\/div>\r\n<\/section>\n\n\n<div class=\"mv-counter mv-spacing-top-default mv-spacing-bottom-default\">\n    <div class=\"mv-counter__inner-container mv-inner-container mv-container-width-default\">\n                    <div class=\"mv-counter__grid\">\n                                    <div class=\"mv-counter__item\">\n                        <div class=\"mv-counter__number-wrapper\">\n                            <span class=\"mv-counter__number\" data-count=\"+30%\">0<\/span>\n                        <\/div>\n                                                    <div class=\"mv-counter__title\">Productivity increase<\/div>\n                                                                            <div class=\"mv-counter__text\">through optimized workflows<\/div>\n                                            <\/div>\n                                    <div class=\"mv-counter__item\">\n                        <div class=\"mv-counter__number-wrapper\">\n                            <span class=\"mv-counter__number\" data-count=\"+25%\">0<\/span>\n                        <\/div>\n                                                    <div class=\"mv-counter__title\">Cost savings<\/div>\n                                                                            <div class=\"mv-counter__text\">in sales and service processes<\/div>\n                                            <\/div>\n                                    <div class=\"mv-counter__item\">\n                        <div class=\"mv-counter__number-wrapper\">\n                            <span class=\"mv-counter__number\" data-count=\"95%\">0<\/span>\n                        <\/div>\n                                                    <div class=\"mv-counter__title\">User satisfaction<\/div>\n                                                                            <div class=\"mv-counter__text\">thanks to a modern, intuitive UX<\/div>\n                                            <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n\n\r\n<section id=\"block_c5fb420b7ad59fab688a7b9af1edf659\" class=\"mv-text mv-spacing-bottom-l\">\r\n    \r\n    <div class=\"mv-text__inner-container mv-inner-container mv-container-width-default\">\r\n\r\n        \r\n                    <div class=\"mv-text__headline-wrapper\">\r\n\r\n                \r\n                <div class=\"mv-text__headline mv-headline mv-headline--style-h2 mv-headline--align-center\">\r\n\r\n                                            <span class=\"mv-headline__overline\">\r\n                            Management Statement                        <\/span>\r\n                    \r\n                                            <h2 class=\"mv-headline__headline\">\r\n                            Sales Excellence re-defined                        <\/h2>\r\n                    \r\n                                            <div class=\"mv-headline__subline\">\r\n                            Why V2 is the key to greater speed and intelligence for us.                        <\/div>\r\n                    \r\n                <\/div>\r\n\r\n            <\/div>\r\n        \r\n\r\n        \r\n\r\n        \r\n    \r\n        \r\n    <\/div>\r\n<\/section>\n\n\r\n<section id=\"block_ae92738a295a46e48be390e1871d446a\" class=\"mv-swiper mv-spacing-bottom-xl\">\r\n    \r\n    <div class=\"mv-swiper__inner-container mv-inner-container mv-container-width-default\">\r\n\r\n        <div class=\"swiper mv-swiper__swiper-container js-mv-swiper-standard-container\" data-swiper-options='{&quot;navigation_enabled&quot;:true,&quot;pagination_enabled&quot;:true}'>\r\n\r\n            <div class=\"swiper-wrapper\">\r\n\r\n                \r\n                    <div class=\"swiper-slide mv-swiper__slide mv-swiper__slide--layout-image_left\">\r\n                        \r\n                        <div class=\"mv-swiper__text-content\">\r\n                            \r\n                                                            <div class=\"mv-swiper__testimonial-wrapper\">\r\n                                                                            <div class=\"mv-swiper__quote\">\r\n                                            The technical depth and pace of implementation exceeded our expectations \u2013 a partner who understands SAP CX better than any other provider.                                        <\/div>\r\n                                                                        \r\n                                    <div class=\"mv-swiper__author\">\r\n                                                                                    <div class=\"mv-swiper__name\">Michelle Emmerich<\/div>\r\n                                                                                \r\n                                                                                    <div class=\"mv-swiper__meta\">Teamlead Sales Excellence, D\u00f6hler Group<\/div>\r\n                                                                            <\/div>\r\n                                <\/div>\r\n\r\n                                <div class=\"mv-swiper__decoration\">\r\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><path d=\"M9.983 3v7.391c0 5.704-3.731 9.57-8.983 10.609l-.995-2.151c2.432-.917 3.995-3.638 3.995-5.849h-4v-10h9.983zm14.017 0v7.391c0 5.704-3.748 9.571-9 10.609l-.996-2.151c2.433-.917 3.996-3.638 3.996-5.849h-3.983v-10h9.983z\"\/><\/svg>\r\n                                <\/div>\r\n\r\n                            \r\n                            \r\n                        <\/div>\r\n\r\n                                                    <div class=\"mv-swiper__image-wrapper\">\r\n                                <img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"415\" src=\"https:\/\/cx.solviads.com\/app\/uploads\/doehler-kundenstimme.jpg\" class=\"mv-swiper__image\" alt=\"\" srcset=\"https:\/\/cx.solviads.com\/app\/uploads\/doehler-kundenstimme.jpg 720w, https:\/\/cx.solviads.com\/app\/uploads\/doehler-kundenstimme-300x173.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/>                            <\/div>\r\n                        \r\n                    <\/div>\r\n\r\n                \r\n            <\/div>\r\n\r\n                            <div class=\"swiper-pagination\"><\/div>\r\n            \r\n                    <\/div>\r\n\r\n    <\/div>\r\n<\/section>\n\n\r\n<section id=\"block_30cda3e00a6ff6216b30de3a104f1abb\" class=\"mv-text\">\r\n    \r\n    <div class=\"mv-text__inner-container mv-inner-container mv-container-width-default\">\r\n\r\n        \r\n                    <div class=\"mv-text__headline-wrapper\">\r\n\r\n                \r\n                <div class=\"mv-text__headline mv-headline mv-headline--style-h2 mv-headline--align-left\">\r\n\r\n                                            <span class=\"mv-headline__overline\">\r\n                            Deep Dive                        <\/span>\r\n                    \r\n                                            <h2 class=\"mv-headline__headline\">\r\n                            Approach &amp; Outlook                        <\/h2>\r\n                    \r\n                                            <div class=\"mv-headline__subline\">\r\n                            Exclusive insights in the full report                        <\/div>\r\n                    \r\n                <\/div>\r\n\r\n            <\/div>\r\n        \r\n\r\n                    <div class=\"mv-text__content-wrapper mv-headline\">\r\n                <p>Learn how D\u00f6hler\u2019s migration to SAP Sales &amp; Service Cloud V2 set the course for future growth.<\/p>\n            <\/div>\r\n        \r\n\r\n                                <div class=\"mv-text__button-wrapper mv-text__button-wrapper--align-left\">\r\n                <a href=\"https:\/\/cx.solviads.com\/en\/gated\/doehler-esm\/\"\r\n                   class=\"mv-text__button mv-button mv-button--accent\"\r\n                   target=\"_self\"\r\n                   >\r\n                    Download Case Study                <\/a>\r\n            <\/div>\r\n        \r\n    \r\n        \r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1951,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1969","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/cx.solviads.com\/en\/wp-json\/wp\/v2\/pages\/1969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cx.solviads.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cx.solviads.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cx.solviads.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cx.solviads.com\/en\/wp-json\/wp\/v2\/comments?post=1969"}],"version-history":[{"count":2,"href":"https:\/\/cx.solviads.com\/en\/wp-json\/wp\/v2\/pages\/1969\/revisions"}],"predecessor-version":[{"id":2027,"href":"https:\/\/cx.solviads.com\/en\/wp-json\/wp\/v2\/pages\/1969\/revisions\/2027"}],"up":[{"embeddable":true,"href":"https:\/\/cx.solviads.com\/en\/wp-json\/wp\/v2\/pages\/1951"}],"wp:attachment":[{"href":"https:\/\/cx.solviads.com\/en\/wp-json\/wp\/v2\/media?parent=1969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}