{"id":1947,"date":"2025-12-04T14:08:16","date_gmt":"2025-12-04T13:08:16","guid":{"rendered":"https:\/\/cx.solviads.com\/?page_id=1947"},"modified":"2026-03-09T11:42:23","modified_gmt":"2026-03-09T10:42:23","slug":"startseite","status":"publish","type":"page","link":"https:\/\/cx.solviads.com\/en\/","title":{"rendered":"Home"},"content":{"rendered":"\r\n
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\r\n Raising the bar for your SAP CX transformation. <\/h1>\r\n \r\n
\r\n From complexity to clarity \u2013 empowering smarter business decisions. <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n \r\n\r\n \r\n\r\n \r\n \r\n \r\n <\/div>\r\n<\/section>\n\n\n
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Benefit from our experience delivering the world\u2019s largest SAP Sales & Service Cloud migration for a German market leader.<\/h2>\n <\/div>\n <\/div>\n \n
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Solvia is your partner for SAP Customer Experience & CRM Solutions<\/strong> \u2013 from strategy to the migration of SAP Sales Cloud<\/strong> and SAP Service Cloud<\/strong> (V1 \u2192 V2).<\/p>\n <\/div>\n \n

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\n \n View Success Story <\/a>\n <\/div>\n \n
\n \n Contact us <\/a>\n <\/div>\n \n <\/div>\n \n <\/div>\n <\/div>\n<\/div>\n\n\n\r\n
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\r\n \r\n What is SAP CX?<\/span>\r\n <\/span>\r\n <\/button>\r\n <\/h3>\r\n \r\n
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SAP Customer Experience (SAP CX) is the Customer Experience Platform by SAP<\/strong>.<\/p>\n

With SAP CX, you connect marketing, sales, e-commerce, and service along the customer journey in unprecedented ways \u2013 for a consistent customer experience across all channels.<\/p>\n

Who benefits most from SAP CX?<\/h4>\n
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  • Sales teams<\/strong> wanting to identify opportunities faster, manage quotes, and ensure pipeline transparency<\/li>\n
  • Service teams<\/strong> aiming to process tickets efficiently and resolve customer issues faster<\/li>\n
  • Customer Experience & Digital teams<\/strong> looking to unify cross-channel processes<\/li>\n
  • IT teams<\/strong> requiring an integrated system with flexible extensibility and high stability<\/li>\n<\/ul>\n

    Typical benefits of an SAP Customer Experience Platform<\/h4>\n
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    • Scalability<\/strong> as business models grow or evolve<\/li>\n
    • Increased speed<\/strong> in sales and service processes<\/li>\n
    • Better data foundation<\/strong> for decision-making (fewer silos, more transparency)<\/li>\n
    • Higher user adoption<\/strong> due to clearer processes and intuitive interfaces<\/li>\n<\/ul>\n

      Typical Use Cases<\/h4>\n
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      • Lead and opportunity management with SAP Sales Cloud<\/strong><\/li>\n
      • Omnichannel service and case management in SAP Service Cloud<\/strong><\/li>\n
      • Unified customer processes \u2013 from first contact to long-term retention<\/li>\n
      • Automation and AI support for standard tasks (e.g., Next Best Action)<\/li>\n<\/ul>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n